Introduction

Hata is committed to ensuring the security and continuity of our services for our users. Our business continuity plan (BCP) is designed to ensure that our operations remain resilient in the face of emergencies or disasters. Below, we outline the critical components of our BCP that are particularly relevant to you.

Objectives Of The Business Continuity Plan

Our BCP has several key objectives:

  • Uninterrupted Access. We are committed to ensuring that you have continuous access to all of our services, regardless of external circumstances.
  • Minimising Disruptions. Our BCP is designed to minimise the effects of any business continuity events (i.e. incidents that affect our ability to conduct our business), ensuring that our users can access their accounts and services with minimal interruptions.
  • Rapid Recovery. In the event of a disaster, our framework seeks to establish operational capacity within 30 days or until our normal operations can resume.

Preparedness Measures

To safeguard user access, we implement the following measures:

  • Redundant Systems. All production services operate in a redundant, highly available mode to eliminate single points of failure that could disrupt your access to our services.
  • Geographically Distributed Data. Data is stored in both primary and backup facilities located in different geographic areas to protect against localised disasters.
  • 24/7 Monitoring. Our systems are monitored continuously for health and performance, ensuring that we can promptly detect and resolve issues that may affect your access to our services.

Response Procedures

In the event of a business continuity event, our Chief Technology Officer and engineers will coordinate efforts to restore our critical services, which comprise our KYC vendors, banking and payment providers, and customer support services. Affected users will receive timely updates via our status page regarding the nature of the disruption and estimated recovery timelines.

Recovery Goals

We aim to restore normal operations within 7 days following a disaster, to ensure that our services remain secure and accessible to all of our users.

Our Commitment

We are committed to maintaining a reliable and secure environment for all of our users. Our BCP reflects this commitment by prioritising your access, safety, and overall experience with our services. We continuously review and test our BCP to adapt to new challenges and ensure that we can effectively serve you under any circumstances.

By understanding these measures, you can feel confident in our ability to provide uninterrupted services to you even during unforeseen events. Thank you for choosing Hata.